Return & Refund Policy

At TheVantora, we want you to shop with confidence.

Eligible products may be returned within 30 days of delivery, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 30 days of delivery.

• The product must be unused and in its original condition.

• The product should include its original packaging, accessories, manuals, and components whenever possible.

• The product must not have been damaged through misuse, accident, improper assembly, modification, neglect, or unauthorized repairs.

Some products may have additional return requirements.

Please contact us before sending an item back.

How to Request a Return

Email us at:

support@thevantora.shop

Please include:

• Your order number

• Your name

• The reason for the return

• Photos of the product when applicable

Please do not send an item back without first receiving return instructions from our customer service team.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

If the return is the result of an error on our part, we will work with you to determine the appropriate resolution.

Refunds

After an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund.

Damaged or Defective Products

If your product arrives damaged or has a suspected manufacturing defect, contact us as soon as possible.

Please provide photographs or video showing the issue when requested.

Depending on the circumstances, TheVantora may offer troubleshooting, replacement parts, replacement products, repair assistance, or another appropriate resolution.

Returns That May Not Qualify

A return may be denied if the product has been:

• Modified or altered

• Damaged through misuse

• Improperly assembled

• Damaged through an accident

• Used contrary to the manufacturer's instructions

• Damaged through neglect

• Returned without required components or accessories

Unauthorized Repairs or Modifications

Because electric ride-on vehicles contain electrical and mechanical components, customers should contact TheVantora before attempting unauthorized repairs or modifications to a product with a suspected defect.

Questions

For return or refund questions:

support@thevantora.shop