FAQ
Frequently Asked Questions
How long does shipping take?
Most TheVantora orders are typically delivered within 7–10 business days.
Do you ship within the USA?
Yes. TheVantora currently ships within the United States.
What age are your ride-on cars for?
Age recommendations vary by product.
Always check the individual product listing and follow the manufacturer's age, weight, height, and safety requirements.
Do the vehicles require assembly?
Assembly requirements vary by product.
Please review the individual product listing and the manufacturer's instructions for the specific vehicle.
Do the ride-on cars come with a remote control?
Some models may include a parental remote control while others may not.
Please check the individual product listing to confirm which accessories and features are included.
How do I charge the vehicle?
Charging instructions vary by model.
Always use the charger supplied or specified by the manufacturer and follow the product's charging instructions.
Can I return my order?
Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.
What if my order arrives damaged?
Contact us as soon as possible at:
Please include your order number and photographs showing the damage.
What if my ride-on car isn't working?
Contact TheVantora before attempting repairs or modifications.
Our support team may request photographs or video of the issue to help determine the appropriate solution.
How can I contact TheVantora?
Email us at:
We are happy to assist with questions about products, orders, shipping, and returns.